Online shop for pet

Shipping and returns

How can I modify my delivery address?

Modifying an email address can be done by contacting Customer Loyalty Team 

What is the deadline for returns?

The deadline for returning a product is maximum 14 days from the reception date. If you decide to return the product you have to contact our Customer Loyalty Team and we will help you with the process.

We will refund you the amount as soon as we receive the product in our warehouse and we check that everything's ok. We will do that in no more than 10 days from the return call. 

How can I return a product?

If you need to return a product, please contact the Customer Loyalty Team

What happens with undelivered packages?

When a package could not be delivered for reasons not depending on Miscota, we will pay the full amount of your purchase, less the cost of returning the package.

Why can my order not be delivered?

There are two possible reasons why your package can not be delivered:

Wrong address: Verify that the specified address is correct, your order may be delivered to a different address.

Unsuccessful delivery: Our suppliers make three attempts to deliver the order, if 3 attempts fail, the order will be returned.

How do I check the status of my order?

Click on "Contact us" then on " My order status". To find more information write us on "modify my order"

Where is my order?

In "My Account" space you will see your order status. You can find three different statuses:

  • Valid: Means that your order is correctly processed and the payment is well-done.
  • Arrangement: the order is being prepared in our warehouse.
  • Sent: your order is out of our warehouse and it is on his way to your address.

How can I control my order?

You can view your order information by clicking onto the "My Account" section.

In your account, there is an order section. If you click on "Order situations" you will see your order lists both previous and active transactions.

Can I change my order after?

You can make any adjustments to your order over the phone, provided that the order has not been sent yet. If the order is already shipped, you can make no changes.

How can I cancel an order?

You can cancel your order in the first hour that your purchase was validated.

Should I pay the return expenses?

Yes. If you want to return a product, you have to pay the extra service expenses. 

If the product you purchased has been delivered in poor condition please contact our Customer service immediately

Where can I receive my Order?

We deliver in the whole Europe. 

You can choose the delivery address. You can have more than one and select the appropiate for each order. 

In the Order Confirmation email you will see all the data we have for the delivery. Please, check that the address is correct.

What should I keep in mind with the shipping?

If you choose to pay by bank transfer, you should know that the delivery time is counted from the receipt of payment and confirmation of our bank.

Items are generally shipped to the address specified by you when shopping. Do not worry if the package has not been delivered due to the fact that you are not present, the area, volume or weight. Our suppliers will leave a message or contact you for a day and time to meet.If you have more questions, do not hesitate to visit our frequently asked questions section.
Some products may need a special shipment, which will always have an additional price.

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